1. Introduction
Nevengi ("we", "our", "us") operates the website www.nevengi.com and provides AI-powered CV customisation and analysis services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- CV/Resume Data: When you upload your CV, we collect the content of your document including your name, contact details, work history, education, skills, and any other information contained in your CV.
- Email Address: We collect your email address when you request CV delivery or join our waitlist.
- Onboarding Responses: Career preferences you provide during onboarding, such as career intentions, salary expectations, and job goals.
- Payment Information: Payment processing is handled entirely by Stripe. We do not store your card number, expiry date, or CVV. We receive only a transaction reference and payment status from Stripe.
2.2 Information Collected Automatically
- Usage Data: We collect anonymised analytics data about how you interact with our website, including pages visited, features used, and session duration.
- Device Information: Browser type, operating system, and screen resolution for optimising your experience.
- Cookies: We use essential cookies to maintain your session. See Section 8 for details.
3. How We Use Your Information
We use your personal information for the following purposes:
- CV Analysis & Generation: To analyse your uploaded CV using AI and generate a customised, professionally formatted CV tailored to your career goals.
- Service Delivery: To send your generated CV to the email address you provide.
- Payment Processing: To process payments for our premium services via Stripe.
- Service Improvement: To understand how our service is used and improve the user experience.
- Communication: To send you your CV, service updates, and respond to enquiries.
4. AI Processing
Your CV content is processed by third-party AI language models to perform analysis and generate customised CVs. This processing involves:
- Extracting and structuring information from your uploaded CV.
- Scoring your CV against industry standards.
- Generating personalised improvement suggestions.
- Creating a professionally formatted CV document.
AI-processed data is used solely for delivering the service you requested. We do not use your CV data to train AI models.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share data only with the following parties as necessary to provide our services:
- Stripe: Our payment processor, for handling secure card payments. Stripe's privacy policy is available at stripe.com/privacy.
- AI Service Providers: CV content is sent to AI language model providers for analysis and generation. Data is processed in accordance with their data processing agreements.
- Supabase: Our database and file storage provider, where your data is securely stored.
- Resend: Our email delivery provider, used to send your generated CV to you.
We may also disclose your information if required by law, regulation, or legal process.
6. Data Storage & Security
Your data is stored securely on cloud infrastructure with industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest.
- Access controls and authentication for all systems.
- Regular security reviews.
While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:
- CV uploads and analyses: Retained for up to 12 months after your last interaction, then automatically deleted.
- Account and payment records: Retained as required for accounting and legal compliance purposes.
- Email addresses: Retained until you request removal.
8. Cookies
We use the following types of cookies:
- Essential Cookies: Required for the website to function, such as maintaining your session during the CV analysis flow.
- Analytics Cookies: We use analytics tools (such as Amplitude and Microsoft Clarity) to understand how visitors use our site. These collect anonymised usage data.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our services.
9. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request that we limit the processing of your data.
- Portability: Request your data in a structured, commonly used format.
- Objection: Object to processing of your data for certain purposes.
To exercise any of these rights, please contact us at support@nevengi.com. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: